FAQ’s

GOT A QUESTION about our Filofax organizers? We’ve got answers.

FAQ’s. If you have questions click on a topic below, or scroll down to see every FAQ about the Filofax organizers. If you would like to contact us directly, please send a message or call us at 818-850-9658.

SHIPPING:

How much does the shipping cost?

US orders: Shipping for all US orders is a low price. Flat rate cost of only $3.25 total per order per Pen and $7.95-$12.95 for organizers depending on size. Shipping for all US orders over $75.00 is free! We also offer a choice to upgrade to expedited shipping for $14.95 total per order. If you would prefer USPS Express Mail please contact us.

International orders: Shipping is charged based on the total weight of your entire order. If you are purchasing multiple items the website should automatically calculate the correct shipping charge for you upon checkout. However if the automatic combined shipping is not working correctly, after the item is in your cart, choose the option to ‘request total from seller’ and we can revise the shipping on the invoice.

When will my item ship?

We ship out all orders within 1-2 business days of cleared payment; some orders will ship out the same day. Our warehouse is closed on the weekends, so orders placed on Friday, Saturday, and Sunday ship out Monday morning.

How long will it take to get my item?

Most items ship out by USPS First Class Mail, which usually takes 2-6 business days from date shipped. On some items, we offer the option to upgrade to USPS Priority Mail (2-3 business days to arrive), or USPS Express shipping (1-2 business days to arrive). USPS First Class and Priority mail delivery time is not guaranteed by the post office and may be delayed during peak times.

Do you combine shipping?

Yes, Combined shipping is available for purchases under $75.

The tracking shows as delivered but I never received my order.

Contact your local Post Office or local mail carrier as soon as possible. They may have it waiting for you at the local office for pickup. Also, sometimes your local carrier will place packages in a different location than your other regular mail if it will not fit in your mail box. They can usually let you know if you contact them quickly.

 

INTERNATIONAL SHIPPING:

I do not live in the U.S. How long will it take to receive my order?

We ship out most international orders by USPS First Class Mail International. First Class International usually takes anywhere from 2-4 weeks to arrive. However, it may vary depending on the country and delays in customs offices. If your order has not arrived after 5 weeks, please contact us. An item shipped by USPS Express Mail usually takes 7-10 business days to arrive. Full tracking is available with Express Mail.

Will I have to pay customs fees, duties or taxes?

We do not modify the customs form, or declare any shipment as a gift. You are responsible for any fees or taxes associated with customs, duties or taxes in your country.

How do I track the shipment of my int’l order?

International tracking is only available with USPS Express Mail. The US Post Office does not provide tracking on most international First Class or Priority Mail shipments.

 

PAYMENT:

How do I pay for my purchase?

PayPal is our payment method. Personal checks are not accepted.

 

RETURNS:

What is the return policy?

We stand behind the Filofax organizers and other products we sell. Purchase with confidence knowing that if an item is defective or not as described, we offer a replacement or Money Back Guarantee as long as it is within 14 days of receiving the item. Refunds will be made once we receive the item back from you in new, unused condition. Returned items can be sent to:

The Write Touch

13600 Simshaw Ave.

Sylmar, CA 91342

Along with the item, please include a note with your name, date of purchase, or a copy of the invoice so we are sure to refund the correct account. All items returned must be in the original condition that was received by you. Any items received back are subject to a 10% restocking fee or returned to buyer at buyer’s expense.

Can I exchange an item?

Yes, if the item is still in new, unused condition we are happy to work out an exchange. Please contact us before sending an item back to us for an exchange so we can make sure we have the replacement item in stock.

 

The item I purchased is not as described or is malfunctioning or defective.

Please contact us as soon as possible and we will be happy to quickly resolve any issues. Please send us a message through email, or call us at 818-850-9658.

How soon will you respond to a message?

Our offices are open Monday-Friday, from 8:00AM – 4:00PM PST. All email and phone messages will be returned or responded to within 1 business day. Most will be answered the same day. Messages received on Saturday and Sunday will be returned as soon as possible Monday.